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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Juvenal Coque (Country Manager) and Winny Armindo (Customer Services Manager) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Juvenal Coque and Winny Armindo would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either, Juvenal Coque or Winny Armindo and let them know what you think. Please include your telephone number if you would like us to call you back!

Juvenal Coque
Country Manager

Email Juvenal Coque

Winny Armindo
Customer Services Manager

"Our Customers success is our success too, We would like to hear your experience regarding our services, as they give us room to improve and serve you better each day."

Email Winny Armindo
Juvenal Coque and Winny Armindo will ensure that your complaints are dealt with immediately and you’ll receive a response within1 hour.
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.
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